Shipping & Delivery Policy – Alana’s Essentials

Website: alanasessentials.com
Contact: info@alanasessentials.com

At Alana’s Essentials, we aim to deliver every order with care, efficiency, and transparency. This policy explains how orders are processed, estimated delivery timeframes, and what you can expect when shopping with us.

1. Order Processing

Orders are typically prepared for dispatch within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Please note that orders placed on weekends, public holidays, or during promotional periods may take slightly longer to process.

2. Delivery Timeframes

Delivery times depend on your location and local delivery conditions.

Estimated delivery timeframe:
5–10 business days

Occasionally, delivery may take longer due to factors such as:

  • Busy seasonal periods

  • Customs processing

  • Carrier delays

  • Weather or logistical disruptions

While we always strive for timely delivery, some delays may occur due to circumstances beyond our control.

3. Fulfilment & Shipping Origin

To ensure smooth fulfilment and consistent stock availability, orders are shipped directly from our trusted fulfilment partners.

International shipments may be subject to local customs duties, taxes, or import charges depending on your country’s regulations. These fees are not included in your purchase and remain the responsibility of the customer.

4. Shipping Fees

Shipping costs are calculated automatically at checkout.

The final shipping rate depends on:

  • Package weight

  • Delivery destination

  • Selected delivery method (if applicable)

You will always see the total shipping cost before completing your order.

5. Tracking Your Order

Once your order has been dispatched:

  • You will receive a tracking link via email

  • Tracking information may take 24–72 hours to update after shipment

  • Temporary gaps in tracking updates can occur during international transit

If you have questions about your tracking, you can contact us at info@alanasessentials.com.

6. Delivery Responsibility

To ensure clarity and fairness:

  • Once a parcel is marked as delivered to the address provided at checkout, Alana’s Essentials cannot be held responsible for lost or stolen packages

  • Customers are responsible for ensuring:

    • The delivery address is accurate

    • There is a secure place for delivery

    • The delivery location is accessible (e.g. apartment entry, mailbox, reception desk)

7. Address Accuracy

Please double-check your shipping details before placing your order.

If you notice an error, contact us within 24 hours of purchase at info@alanasessentials.com.
We will do our best to assist with changes, however we cannot guarantee updates once an order has entered processing or has already shipped.

8. Customs, Duties & Import Charges

Depending on your country of residence, your order may be subject to:

  • Customs duties

  • Local taxes (VAT/GST)

  • Import fees

  • Handling charges

These costs are the responsibility of the customer.
If a parcel is refused due to unpaid customs fees and is returned or destroyed, we are unable to issue a refund.

9. Delivery Issues or Delays

If your tracking shows unusual delays or appears stuck for an extended period, please contact us at info@alanasessentials.com and include:

  • Your order number

  • Your tracking number

  • Any relevant screenshots

We will investigate the issue with the carrier and keep you informed.

10. Contact & Support

For all shipping-related enquiries, please reach out to:

Alana’s Essentials
Email: info@alanasessentials.com
Customer Support Hours: Monday to Friday, 9:00am – 5:00pm (AEST)

We aim to respond within 1–2 business days.