Payment Policy – Alana’s Essentials

Website: alanasessentials.com
Contact: info@alanasessentials.com

At Alana’s Essentials, we aim to make checkout simple, secure, and seamless. This Payment Policy explains the payment methods we accept, how transactions are processed, and how refunds are handled.

1. Payment Methods We Accept

We currently offer the following secure payment options:

Credit & Debit Cards

  • Visa

  • Mastercard

  • American Express

Express Checkout Options
For a faster and more convenient experience:

  • Apple Pay

  • Google Pay

  • Shop Pay

These services allow you to complete your purchase using saved payment details and secure verification.

No other payment methods are accepted at this time.

2. Payment Security

Your privacy and security are extremely important to us.

  • All transactions on alanasessentials.com are protected using SSL encryption.

  • We do not store or have access to your card details.

  • Payments are processed exclusively through Shopify’s certified, PCI-compliant payment partners.

This ensures your financial information remains protected at every stage of checkout.

3. Payment Processing

Orders are confirmed only once payment has been successfully authorised.

If a payment attempt fails:

  • Your order will not be processed

  • You may need to verify the transaction through your bank

  • 3D Secure or two-factor authentication may be required

If your card is declined, we recommend trying an alternative option such as Apple Pay, Google Pay, or Shop Pay.

4. Currency & Bank Charges

All purchases are charged in the currency displayed during checkout.

Please note that your bank or card provider may apply:

  • Currency conversion fees

  • International transaction fees

These charges are set by your provider and are the customer’s responsibility.

5. Refunds

If a refund is approved (for example, following a successful return):

  • The refund will be issued to the original payment method used

  • Processing typically takes up to 14 days after the returned item is received and inspected

  • Your bank may require additional time to reflect the refund in your account

For security reasons, refunds cannot be sent to alternative payment methods.

6. Chargebacks & Payment Disputes

If you believe there has been an issue with your payment, we kindly ask that you contact us first:

info@alanasessentials.com

We can often resolve matters faster than a formal bank dispute.

If a chargeback is initiated through your bank:

  • We will provide all necessary documentation (tracking details, delivery confirmation, order records)

  • The investigation timeline is determined by your payment provider and may take several weeks

7. Contact Us

For any questions regarding payments or transactions, please contact:

info@alanasessentials.com

We aim to respond to all enquiries within 1–2 business days.