Customer Support
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Email us and we’ll get back to you within 1–2 days!
info@alanasessentials.comFrequently Asked Questions
1. Product Features & Care›
What is the FrizzFix Towel™ made of?+
The FrizzFix Towel™ is crafted from 600 GSM ultra-fine microfiber with a snap button closure.
How does it prevent frizz?+
Unlike cotton towels that rub and roughen your hair cuticle, the FrizzFix Towel™ absorbs moisture through capillary action — no rubbing required.
Does it work on all hair types?+
Yes! Works on thick, thin, curly, straight, wavy, colour-treated, and natural hair.
How do I wash my FrizzFix Towel™?+
Machine wash cold or warm and tumble dry on low. Do NOT use fabric softener — it reduces microfiber absorbency.
How long does it last?+
Guaranteed for 200+ machine washes — over two years of daily use.
2. Ordering, Shipping & Tracking›
How long does shipping take?+
5–12 business days within Europe, 7–15 internationally. Orders dispatch within 1–2 business days.
Do you offer free shipping?+
Yes! Free shipping on all orders over €35.
How do I track my order?+
You’ll receive a tracking link by email. You can also use our Track Your Order page.
Can I change or cancel my order?+
Email info@alanasessentials.com as soon as possible after ordering.
3. Returns & Cancellations›
What is your return policy?+
30-day money-back guarantee. Contact us within 30 days of delivery for a full refund — no questions asked.
How do I start a return?+
Email info@alanasessentials.com with your order number. We’ll respond within 1–2 business days.
What if my order arrived damaged?+
Email us a photo and your order number within 7 days. We’ll send a replacement immediately, free of charge.
4. Other Questions›
Are your products eco-friendly?+
Yes! The FrizzFix Towel™ lasts 200+ washes and we offset 100% of shipping emissions.
My question isn’t listed — how do I contact you?+
Email info@alanasessentials.com and we’ll reply within 1–2 business days.