Customer Support
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Email us and we’ll get back to you within 1–2 days!
info@alanasessentials.comFrequently Asked Questions
1. Product Features & Care›
What is the FrizzFix Towel™ made of?+
The FrizzFix Towel™ is crafted from 600 GSM ultra-fine microfiber. It has a dual-texture design — one ultra-plush absorbing side and one smooth side — with a snap button closure to keep it securely wrapped on your head.
How does it prevent frizz?+
Unlike regular cotton towels that rub and roughen your hair cuticle, the FrizzFix Towel™ absorbs moisture through capillary action. You simply wrap — no rubbing required — so your cuticle stays smooth and frizz-free.
Does it work on all hair types?+
Yes! The FrizzFix Towel™ works on thick, thin, curly, straight, wavy, colour-treated, and natural hair. Because you wrap instead of rub, it never disrupts curl patterns or causes breakage.
How do I wash my FrizzFix Towel™?+
Machine wash cold or warm and tumble dry on low, or air dry. Do not use fabric softener — it reduces microfiber absorbency. That’s it.
How long does the towel last?+
The FrizzFix Towel™ is guaranteed to maintain its absorbency and softness for 200+ machine washes — over two years of daily use without any loss of performance.
Is it safe for colour-treated or bleached hair?+
Absolutely. Microfiber absorbs moisture through gentle capillary action with no friction — far gentler than cotton towels. This helps colour-treated hair stay vibrant and prevents breakage on bleached or fragile hair.
Can I use it with leave-in conditioner or hair oils?+
Yes. Apply your leave-in or oil first, then wrap with your FrizzFix Towel™ as normal. The microfiber won’t strip your products. Machine wash regularly to prevent any product build-up on the fibres.
2. Ordering, Shipping & Tracking›
How long does shipping take?+
Standard shipping takes 5–12 business days within Europe and 7–15 business days internationally. We dispatch orders within 1–2 business days of purchase.
Do you offer free shipping?+
Yes! Free shipping on all orders over €35. A small shipping fee applies to orders below this amount and is shown at checkout.
How do I track my order?+
You’ll receive a tracking link by email once your order ships. You can also use our Track Your Order page at any time.
Can I change or cancel my order?+
We process orders quickly. Please email info@alanasessentials.com as soon as possible after ordering and we’ll do our best to help before it ships.
My order shows delivered but I didn’t receive it — what now?+
First check with neighbours or any safe drop-off spots. If it still can’t be found, email info@alanasessentials.com with your order number and we’ll investigate right away.
Do you ship worldwide?+
Yes! We ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.
My tracking number shows no updates — is that normal?+
Yes, it can take 24–48 hours for tracking to update after dispatch. If there are still no updates after 3 business days, email info@alanasessentials.com and we’ll look into it straight away.
3. Returns & Cancellations›
What is your return policy?+
We offer a 30-day money-back guarantee. If you’re not 100% satisfied for any reason, contact us within 30 days of delivery and we’ll arrange a full refund — no questions asked.
How do I start a return?+
Email info@alanasessentials.com with your order number and reason for return. We’ll send return instructions within 1–2 business days.
How long does a refund take?+
Refunds are processed within 3–5 business days of us receiving your return. Allow a further 5–10 business days for the funds to appear in your account depending on your bank.
What if my order arrived damaged or incorrect?+
Please email info@alanasessentials.com with a photo and your order number within 7 days. We will send a replacement free of charge immediately.
Who pays for return shipping?+
If you received a wrong or damaged item, we cover return shipping. For change of mind or wrong colour ordered, return shipping costs are the customer’s responsibility.
Can I exchange for a different colour?+
Yes! Within 30 days of delivery, email info@alanasessentials.com with your order number and the colour you’d like instead. We’ll sort it for you.
Do I need to return the towel to get a refund?+
For change-of-mind returns, yes — please send it back unused in its original packaging. For wrong or damaged items, we often don’t require a return. Just email us a photo and we’ll resolve it immediately.
4. Other Questions›
Are your products eco-friendly?+
Yes! The FrizzFix Towel™ lasts 200+ washes — far less waste than cheap cotton towels. We offset 100% of shipping emissions and because you use your blow-dryer less, you save energy every day.
Are the colours accurate to what I see online?+
We do our best to show colours accurately. Screen settings can cause slight differences. If unsure about a colour, email us before ordering and we’ll help.
Do you offer discount codes or bundle deals?+
Yes! We run regular promotions and offer multi-pack bundles. Subscribe to our newsletter to be the first to hear about exclusive discounts and new colours.
My question isn’t listed — how do I contact you?+
Email us at info@alanasessentials.com and we’ll get back to you within 1–2 business days.
Do you offer bulk or corporate orders?+
Yes! We offer bulk pricing for larger orders — great for events, corporate gifts, or salon use. Email info@alanasessentials.com for a personalised quote.
Do you have a loyalty or referral program?+
We’re working on it! Subscribe to our newsletter to be the first to know when our loyalty programme launches. In the meantime, keep an eye on your email for exclusive subscriber discounts.
Where can I follow you on social media?+
Follow us on Instagram and TikTok @alanasessentials for hair care tips, behind-the-scenes content, new colour reveals, and exclusive discounts for followers.